Complaints

CBR Home Loan is committed to resolving complaints fairly and promptly.

Step 1 — Contact us

Please contact us via the details on our Apply Now page with details of your concern. We aim to acknowledge complaints within 2 business days.

Step 2 — Internal review

We will investigate your complaint and provide a response. If we cannot resolve the matter, we will explain your options.

Step 3 — External dispute resolution

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA). Visit afca.org.au for more information.